Customer Service Resume

Career Field- Customer Service

Entering into customer service is an evergreen career choice in an ever-shifting field as the economy leans towards being built on service. Because of this, there’s a wide variety of customer service jobs ranging from the restaurant industry to an Amazon Customer Service Associate. Here’s how you can get started in a field like this!

Find Customer Service Jobs

Step One: The Overview

The road to working in customer service is considerably shorter than other career paths usually consisting of a period of on the job training and then starting your customer interactions. There are plenty of benefits including the opportunity to set your schedule, work from anywhere with an internet connection, and provide for your household. Working in customer service also provides a great environment for improving your problem solving, people, organizational, and other soft skills that are invaluable in other fields.

When looking for jobs in customer service, look for job titles such as:

Customer Support Representative

Customer Service Associate

Remote Customer Support Representative

Customer Support Specialist

Multilingual Customer Support Specialist

Customer Support Engineer

Customer Support Manager


Business Development

Help Desk

Step Two: The Resume

Your resume is the quickest first-time impression that you’ll never see. Make sure to make your resume as short and to the point as possible with a 1-page limit to make it easy to read for the hiring manager, recruiter, and the Applicant Tracking System (ATS). Be sure to list your soft skills as well as the skills listed in the job description that apply. Make sure your contact information is visible and accurate at the top of your resume.

Step Three: Your Job Search

Customer service is one of the few fields where a great strategy to find a job is to hit the pavement (literally). If you are looking for a remote customer service role for a specific company like Amazon, Comcast, etc. then the best place to start is on the company’s website. It should have information on how to apply, information about company culture, and benefits. You can also talk to your network of family and friends to receive direct access to the hiring manager to move your resume up the queue.


Click below for training resources and to apply to hot jobs in this industry.